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1️⃣How to create a #jedidesk Widget

#jedidesk offers a very easy way to create and customize your Widget

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Navigation:

  1. Language and text settings

  2. Mini widget settings

  3. Generated widget code

  4. Animation of typing messages and viewing messages typed in the chat

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1. Language and text settings:

Open Settings -> Integration -> Widget Settingsarrow-up-right tab.

The widget in each language* is configured separately. Click on Select language, and select, for example, English, fill in all the templates and click Save button:

List of default languages
Template for customizing the widget

If you want to reset all widget settings, click Default setting button.

By default, 3 languages are available for the widget, but you can always add more languages:

Additional languages for the widget

To enable other languages, click the switch after selecting the language:

Activate the selected language for the widget

If you disable accepting requests through the widget, it will only work as a redirect to your messenger bots:

Widget activation as a chat
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Please note that when the widget is set to multiple languages, the language of the widget depends on the language of the client's browser and not on the language of the web resource on which the widget is placed. For example, if the browser is set to the English language, the client will see the widget in the English language.

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2. Mini widget settings:

Instead of an expanded widget, you can set up a mini-widget with icons:

Customizing the mini widget

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3. Generated widget code:

When you’re done designing your widget, click Save button and copy the generated code to paste on your site:

Getting the widget code

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4. Animation of typing messages and viewing messages typed in the chat

When your customer writes a message in the chat via the widget, you will see the message and can prepare a response in advance:

The customer writes messages in real time
The customer has sent a message

The customer will also see what you write to him, but will not see the text before sending:

The manager writes a message
The manager sent a message
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