🇺🇸
База знань #jedidesk
🏴󠁧󠁢󠁥󠁮󠁧󠁿 EN
🏴󠁧󠁢󠁥󠁮󠁧󠁿 EN
  • 👋Welcome to #jedidesk
  • 🚀#jedidesk launch
    • 💻JediDesk App for Windows and MacOS in Chrome Apps
    • 🔔Setting up notifications
    • ✅6 steps to start the #jedidesk support system
    • 📊Analytics
    • 📩Live Chat functionality
  • 🖥️Widget
    • 1️⃣How to create a #jedidesk Widget
    • 2️⃣How to embed a widget on a site
      • How to embed a #jedidesk widget in Horoshop
      • How to embed a #jedidesk widget in CS-CART
      • How to embed a #jedidesk widget in Jimdo
      • How to embed a #jedidesk widget in Magento
      • How to embed a #jedidesk widget in MODX
      • How to embed a #jedidesk widget in OPENCART
      • How to embed a #jedidesk widget in PrestaShop
      • How to embed a #jedidesk widget in Recommence
      • How to embed a #jedidesk widget in SitePro
      • How to embed a #jedidesk widget in Strikingly
      • How to embed a #jedidesk widget in WebFlow
      • How to embed a #jedidesk widget in Weblium
      • How to embed a #jedidesk widget in Wix
      • How to embed a #jedidesk widget in WordPress
    • 3️⃣Opening a widget by clicking a button on the site
  • 🤖chatbots
    • 1️⃣How to create a chatbot in Telegram
    • ⏺️Getting a ready-made chatbot token in Telegram
    • 2️⃣How to create a chatbot in Viber
    • ⏺️Getting a ready-made chatbot token in Viber
    • 3️⃣Connecting Instagram Business to #jedidesk
    • 4️⃣Connecting WhatsApp to #jedidesk
  • 💬#Jedidesk setup
    • 1️⃣How to add a manager (operator)
    • ⏺️Setting the distribution of dialogues between managers
    • 2️⃣How to create a Knowledge Base (FAQ)
    • 3️⃣How to make a Newsletter
    • 4️⃣How to create Quick Answers
    • 5️⃣Setting the company's business hours
    • 6️⃣Setting the dialogue subjects
    • 7️⃣Customer custom fields
  • 🤖JEDIDESK AI SETUP
    • 1️⃣How to configure JediDesk AI
    • 2️⃣How to configure Magic Button for JediDesk AI
Powered by GitBook
On this page
  1. #jedidesk launch

6 steps to start the #jedidesk support system

Not sure where to start on #jedidesk? Let's take a look at the 6 main steps to start a support system

PreviousSetting up notificationsNextAnalytics

Last updated 12 months ago

Step 1: Create and embed the widget

In the Settings -> Integration -> tab, create a widget to place on your site.

Many settings are available here - from widget design to multilingualism.

👉🏻


Step 2: Add managers (operators)

If you have assistants, you can always add* them to #jedidesk!

👉🏻

*The number of managers depends on the you have chosen.


Step 3: Turn on notifications for new requests

Stay up to date with new requests without logging into the #jedidesk service.

Receive notifications and communicate with customers directly through the Telegram bot!

👉🏻


Step 4: Setup and add chatbots

To increase the number of channels for requests, you can connect* Telegram and Viber chatbots.


Step 5: Add quick answers and knowledge base

Increase the efficiency of managers, save time and effort - add answer templates for the chat, a knowledge base with answers to common questions, or connect JediDesk AI:


Step 6: Accept the requests

Click Answer dialog and start processing your customers' requests!

The following functionality is available here:

  • listening to voice messages

  • sending media files

  • emoji

  • text formatting in bold, italics, strikethrough

  • filling out the client's card: notes, tags, etc

  • change of manager

  • block user

👉🏻

👉🏻

*Connection of chatbots depends on the you have chosen.

👉🏻

👉🏻

👉🏻

After creating the widget and chatbots, you will receive requests in the tab.

🚀
✅
How to create a chatbot in Telegram
How to create a chatbot in Viber
subscription
How to create Quick Answers
How to create a knowledge base (FAQ)
How to configure JediDesk AI
LiveChat
indicate the dialogue subjects
create custom fields for additional information
Widget Settings
How to create a #jedidesk Widget
How to add a manager (operator)
subscription
How to turn on notifications