✅6 steps to start the #jedidesk support system
Not sure where to start on #jedidesk? Let's take a look at the 6 main steps to start a support system
Step 1: Create and embed the widget
In the Settings -> Integration -> Widget Settings tab, create a widget to place on your site.
Many settings are available here - from widget design to multilingualism.
👉🏻 How to create a #jedidesk Widget
Step 2: Add managers (operators)
If you have assistants, you can always add* them to #jedidesk!
👉🏻 How to add a manager (operator)
*The number of managers depends on the subscription you have chosen.
Step 3: Turn on notifications for new requests
Stay up to date with new requests without logging into the #jedidesk service.
Receive notifications and communicate with customers directly through the Telegram bot!
👉🏻 How to turn on notifications
Step 4: Setup and add chatbots
To increase the number of channels for requests, you can connect* Telegram and Viber chatbots.
👉🏻 How to create a chatbot in Telegram
👉🏻 How to create a chatbot in Viber
*Connection of chatbots depends on the subscription you have chosen.
Step 5: Add quick answers and knowledge base
Increase the efficiency of managers, save time and effort - add answer templates for the chat, a knowledge base with answers to common questions, or connect JediDesk AI:
👉🏻 How to create Quick Answers
👉🏻 How to create a knowledge base (FAQ)
👉🏻 How to configure JediDesk AI
Step 6: Accept the requests
After creating the widget and chatbots, you will receive requests in the LiveChat tab.
Click Answer dialog and start processing your customers' requests!
The following functionality is available here:
listening to voice messages
sending media files
emoji
text formatting in bold, italics,
strikethroughfilling out the client's card: notes, tags, etc
change of manager
block user
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