> For the complete documentation index, see [llms.txt](https://docs.jedidesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.jedidesk.com/english/jedidesk-launch/6-steps-to-start-the-jedidesk-support-system.md).

# 6 steps to start the #jedidesk support system

#### **Step 1: Create and embed the widget**

In the **Settings ->** **Integration** **->** [**Widget Settings**](https://app.jedidesk.com/settings-widget) tab, create a widget to place on your site.

Many settings are available here - from widget design to multilingualism.

👉🏻 [How to create a #jedidesk Widget](/english/widget/how-to-create-a-jedidesk-widget.md)

***

#### **Step 2: Add managers (operators)**

If you have assistants, you can always add<mark style="color:red;">\*</mark> them to #jedidesk!

👉🏻 [How to add a manager (operator)](/english/jedidesk-setup/how-to-add-a-manager-operator.md)

<mark style="color:red;">\*</mark>*The number of managers depends on the* [*subscription*](https://jedidesk.com/price/) *you have chosen.*

***

#### **Step 3: Turn on notifications for new requests**

Stay up to date with new requests without logging into the #jedidesk service.

Receive notifications and communicate with customers directly through the Telegram bot!

👉🏻 [How to turn on notifications](https://docs.jedidesk.com/english/jedidesk-launch/pages/7drW8ALWuxqxYFj2obHl#2.-quick-reply-via-telegram)

***

#### **Step 4: Setup and add chatbots**

To increase the number of channels for requests, you can connect<mark style="color:red;">\*</mark> Telegram and Viber chatbots.

👉🏻 [How to create a chatbot in Telegram](/english/chatbots/how-to-create-a-chatbot-in-telegram.md)

👉🏻 [How to create a chatbot in Viber](/english/chatbots/how-to-create-a-chatbot-in-viber.md)

<mark style="color:red;">\*</mark>*Connection of chatbots depends on the* [*subscription*](https://jedidesk.com/price/) *you have chosen*.

***

#### **Step 5: Add quick answers and knowledge base**

Increase the efficiency of managers, save time and effort - add answer templates for the chat, a knowledge base with answers to common questions, or connect JediDesk AI:

👉🏻 [How to create Quick Answers](/english/jedidesk-setup/how-to-create-quick-answers.md)

👉🏻 [How to create a knowledge base (FAQ)](/english/jedidesk-setup/how-to-create-a-knowledge-base-faq.md)

👉🏻 [How to configure JediDesk AI](/english/jedidesk-ai-setup/how-to-configure-jedidesk-ai.md)

***

#### **Step 6: Accept the requests**

After creating the widget and chatbots, you will receive requests in the [LiveChat](https://app.jedidesk.com/chat) tab.

Click <mark style="background-color:blue;">**Answer dialog**</mark> and start processing your customers' requests!

<figure><img src="/files/4HIhEPgPu3lnyWGnrsWt" alt=""><figcaption></figcaption></figure>

The following functionality is available here:

* listening to voice messages
* sending media files
* emoji
* text formatting in **bold**, *italics*, ~~strikethrough~~
* filling out the client's card: notes, tags, etc
* change of manager
* [indicate the dialogue subjects](/english/jedidesk-setup/setting-the-dialogue-subjects.md)
* block user&#x20;
* [create custom fields for additional information](/english/jedidesk-setup/customer-custom-fields.md)