> For the complete documentation index, see [llms.txt](https://docs.jedidesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.jedidesk.com/english/jedidesk-setup/setting-the-distribution-of-dialogues-between-managers.md).

# Setting the distribution of dialogues between managers

In the **Settings ->**  [**Managers**](https://app.jedidesk.com/settings-managers) tab, click on the ⚙️ button next to the  <mark style="background-color:green;">**+ Add manager**</mark> button , activate the dialog sharing functionality and specify the limit:

<figure><img src="/files/ypDuky3Qn3TPRUAhhokK" alt=""><figcaption><p>Dialog distribution settings</p></figcaption></figure>

{% hint style="info" %}
**What is a limit?**

This is the number of chats after which the manager receives the **Invisible** status and cannot receive new requests, unless he changes the status to **Online**.
{% endhint %}

***

To receive requests, each manager must click the <mark style="background-color:blue;">**Start Shift**</mark> button:

<figure><img src="/files/95xKsxJAXoEJKc3A79vy" alt=""><figcaption><p>Activating a manager's work shift</p></figcaption></figure>

***

The <mark style="background-color:green;">**Online**</mark> status is activated:

<figure><img src="/files/IRltjYLS8doJAd6nRcuw" alt=""><figcaption><p>Manager online status</p></figcaption></figure>

***

When the limit on receiving requests expires, the manager will automatically switch to <mark style="background-color:purple;">**Invisible**</mark> mode. To receive more requests, you need to activate <mark style="background-color:green;">**Online**</mark> status.

If the manager has gone to lunch or is not at his desk, you must select the appropriate status.

At the end of the working day, you need to click the <mark style="background-color:blue;">**End shift**</mark> button:

<figure><img src="/files/9VTVlm16byTfLkoqJxy3" alt=""><figcaption><p>Completion of a manager's work shift</p></figcaption></figure>
