6️⃣Setting the dialogue subjects
Dialogue subjects help to collect statistics on appeals from your customers. What questions are most often of interest to your customers? What are the most common problems?
In the Settings -> Company tab, activate the Displaying the subject of the dialogue and Mandatory indication of the subject of the dialogue (if every dialog should go to statistics) and click the Save changes button:
In the Automation -> Subjects tab, click + Add subject, enter the following data and click the Save changes button:
The name of the dialogue subject - is, for example, Delivery by FedEX
Sort - set the order in which the topic is displayed in the general list of topics
Status - Active or Inactive the display of the subject in the configuration of the dialog card with customers
The option to choose added subjects will appear in the card of each dialogue:
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