> For the complete documentation index, see [llms.txt](https://docs.jedidesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.jedidesk.com/english/jedidesk-setup/how-to-add-a-manager-operator.md).

# How to add a manager (operator)

#### Navigation:

1. [Adding a manager (operator)](#1.-adding-a-manager-operator)
2. [Setting up access to the chat features](#id-2.-setting-up-access-to-the-chat-features)
3. [Enable notifications](#id-3.-enable-notifications)

***

#### 1. Adding a manager (operator) 

In the **Settings –>** [**Managers**](https://app.jedidesk.com/settings-managers) tab, click <mark style="background-color:green;">**+ Add manager**</mark> and enter the following data:&#x20;

* The **photo** will be displayed in the widget when the manager communicates with the client
* **Role**: Manager or Supervisor
* **Platforms**: choose separate request platforms, or leave the field empty and the manager will process requests from all platforms.
* **Status** - Active&#x20;
* **Name**
* **Phone number**
* **Email** of the manager (for authorization on #jedidesk)
* The manager will automatically receive a password to his email

{% hint style="info" %}
**What is the difference between a manager and a supervisor?**&#x20;

All chats and partial service settings are available to the supervisor. \
The manager sees only his own and new (unaccepted) chats.
{% endhint %}

<figure><img src="/files/2ZNa0nTq0YL83ru9oJ95" alt=""><figcaption><p>Manager (operator) card</p></figcaption></figure>

In the list of managers, you can see which managers are currently online:

<figure><img src="/files/Qm58NdJ1zOfzzTKOZ69B" alt=""><figcaption><p>List of added managers (operators)</p></figcaption></figure>

If you have multiple managers, you can [set a limit on the number of requests per manager](/english/jedidesk-setup/setting-the-distribution-of-dialogues-between-managers.md).

***

#### 2. Setting up access to the chat features

In the **Settings ->**[ **Company**](https://app.jedidesk.com/settings-company) tab, it is possible to configure additional access for the manager, as well as a request to evaluate his work for analytics:

<figure><img src="/files/UdBL3cT20vYrUuzF4WJp" alt=""><figcaption><p>Setting up access to the chat features</p></figcaption></figure>

* **Main language** - specify the language in which all clients will receive system messages (dialogue start and end, manager connection, etc.).
* **Displaying the phone number input field in the bot and widget** - The client will be able to specify his number.
* **Displaying the name input field in the widget** - The client will be able to specify his name.
* **Show notifications about joining/changing chat manager** - the client will receive a system message about the manager's connection.
* **Ask the user if the issue has been resolved** - the client will receive the message "*Do you still have questions?*" with "*Yes / No*" buttons. The "*No*" button will automatically transfer the dialogue to the <mark style="color:blue;">**Archives**</mark> folder.
* **Mandatory evaluation of the dialogue upon its completion** - enable if this indicator is necessary for the [analysis of the quality of employees](/english/jedidesk-launch/analytics.md).
* **Displaying the subject of the dialogue** - you can specify several [dialog subjects](/english/jedidesk-setup/setting-the-dialogue-subjects.md) for [analytics](/english/jedidesk-launch/analytics.md). If this is a necessary indicator, enable the **Mandatory indication of the subject of the dialogue** function - chats without topics will not be able to be closed.
* **Applying a trigger starts a dialog** - if you enable this feature, you will receive notification messages about users who clicked on auto-reply UTM trigger links to the bot (this is not a request). Turn off this feature if you only want to receive messages after these clients write to you.
* **Prohibit editing of messages in dialogs** - managers will not be able to edit sent messages.
* **Prohibit deletion of messages in dialogs** - managers will not be able to delete sent messages.
* **Allow a user with the Manager role to change the manager** - by default, the manager change is available only to the account owner and the supervisor.
* **Allow a user with the Manager role to block the customer** - by default, blocking is available only to the account owner and supervisor.
* **Close dialogue via inactivity** - if the client does not respond within 15 minutes, the dialog is automatically closed and goes to the <mark style="color:blue;">**Archives**</mark> folder. The waiting time can be changed or completely disabled.

***

#### 3. Enable notifications:

In the **Settings ->** [**Profile**](https://app.jedidesk.com/settings-profile) tab, the manager must independently enable the notification function, which, when entering the system bot #jedidesk, identifies his profile:

<figure><img src="/files/nGZBKPYOzjtFlIG5kXxu" alt=""><figcaption><p>Setting up notifications via the Telegram bot</p></figcaption></figure>

<figure><img src="/files/L2vdXXFMgAo7wiHyzygm" alt="" width="434"><figcaption><p>Setting up notifications via the Telegram bot</p></figcaption></figure>