1️⃣How to configure JediDesk AI

JediDesk AI - artificial intelligence integrated into the #jedidesk system for fast responses and 24/7 work

To configure AI, open the JediDesk AI tab:

1. JediDesk AI settings:

JediDesk AI funds balance - the number of free requests that JediDesk AI can handle. The balance can be topped up.

JediDesk AI Statistics – You can select a specific period by clicking on the calendar.

Settings – Enable/Disable JediDesk AI.

JediDesk AI Training Limit - The number of characters from the information provided for training. Instruction and Knowledge Base are taken into account.

2. Basic setting of JediDesk AI:

Selection of an assistant - choose one of the ready-made models of behavior that suits your business:

Lexi is an assistant for online stores
Nova is an assistant for agencies
Bella - assistant for the beauty industry (beauty salons)
Luna is an assistant for bloggers
Max is a sales assistant
Zara is an assistant for customer support

JediDesk AI recognizes both text (messages) and voice messages, photos and videos upon application.

When you choose one of the models, you will automatically have a ready prompt (instruction) in the Business card settings - Instruction block.

Be sure to adjust the name of your AI assistant and the file names it will refer to when processing information in the Knowledge Base block.

You can edit this instruction as you wish, or instead of a ready-made model, you can write your own behavior model from scratch or generate a prompt in ChatGPT Promt Engineering, describing the key points of the behavior of your AI assistant How it should be greeted, what stages of consultation and sales to go through, what to clarify with the customer, etc.).

If you are configuring JediDesk AI via Version 2 with files, then be sure to specify in Instruction that the AI should take information from uploaded files.

For example: "...you take delivery data from the file Delivery.json, you take data about products from the file Products.json".

Languages of your bot - Select the languages in which JediDesk AI will respond.

Temperature - the randomness/creativity parameter of the AI assistant's response.

Request limit per dialogue – You can set a message limit so that JediDesk AI does not use up the balance for each message from the user.

Request limit per week – You can set a request limit so that JediDesk AI does not use up the balance for every request from a new user.

Working hours – If you have configured working days and hours in Settings -> Company, you can adapt JediDesk AI to these times.

WARNING! Do not turn on the settings Automatically enable in non-working hours and Automatically disable in working hours at the same time - otherwise the AI assistant will not work!

Enable only one of the settings.

Knowledge Base - Specify the information that JediDesk AI will work with:

Click Version 2 if, instead of a question-answer block, you have a ready-made described script and information about your product.

It is important that the files contain as clear as possible, not overloaded information (For example, such columns as: Article, Product name, Size, Brief description, Price, URL link). Each file must weigh up to 10MB:

Stop words – specify stop words that will stop JediDesk AI or notify the manager about the client's request for further processing of the request.