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База знань #jedidesk
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  • 👋Welcome to #jedidesk
  • 🚀#jedidesk launch
    • 💻JediDesk App for Windows and MacOS in Chrome Apps
    • 🔔Setting up notifications
    • ✅6 steps to start the #jedidesk support system
    • 📊Analytics
    • 📩Live Chat functionality
  • 🖥️Widget
    • 1️⃣How to create a #jedidesk Widget
    • 2️⃣How to embed a widget on a site
      • How to embed a #jedidesk widget in Horoshop
      • How to embed a #jedidesk widget in CS-CART
      • How to embed a #jedidesk widget in Jimdo
      • How to embed a #jedidesk widget in Magento
      • How to embed a #jedidesk widget in MODX
      • How to embed a #jedidesk widget in OPENCART
      • How to embed a #jedidesk widget in PrestaShop
      • How to embed a #jedidesk widget in Recommence
      • How to embed a #jedidesk widget in SitePro
      • How to embed a #jedidesk widget in Strikingly
      • How to embed a #jedidesk widget in WebFlow
      • How to embed a #jedidesk widget in Weblium
      • How to embed a #jedidesk widget in Wix
      • How to embed a #jedidesk widget in WordPress
    • 3️⃣Opening a widget by clicking a button on the site
  • 🤖chatbots
    • 1️⃣How to create a chatbot in Telegram
    • ⏺️Getting a ready-made chatbot token in Telegram
    • 2️⃣How to create a chatbot in Viber
    • ⏺️Getting a ready-made chatbot token in Viber
    • 3️⃣Connecting Instagram Business to #jedidesk
    • 4️⃣Connecting WhatsApp to #jedidesk
  • 💬#Jedidesk setup
    • 1️⃣How to add a manager (operator)
    • ⏺️Setting the distribution of dialogues between managers
    • 2️⃣How to create a Knowledge Base (FAQ)
    • 3️⃣How to make a Newsletter
    • 4️⃣How to create Quick Answers
    • 5️⃣Setting the company's business hours
    • 6️⃣Setting the dialogue subjects
    • 7️⃣Customer custom fields
  • 🤖JEDIDESK AI SETUP
    • 1️⃣How to configure JediDesk AI
    • 2️⃣How to configure Magic Button for JediDesk AI
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  1. JEDIDESK AI SETUP

How to configure JediDesk AI

JediDesk AI - artificial intelligence integrated into the #jedidesk system for fast responses and 24/7 work

PreviousCustomer custom fieldsNextHow to configure Magic Button for JediDesk AI

Last updated 3 months ago

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To configure AI, open the tab:

1. JediDesk AI settings:

JediDesk AI funds balance - the number of free requests that JediDesk AI can handle. The balance can be topped up.

JediDesk AI Statistics – You can select a specific period by clicking on the calendar.

Settings – Enable/Disable JediDesk AI.

JediDesk AI Training Limit - The number of characters from the information provided for training. Instruction and Knowledge Base are taken into account.


2. Basic setting of JediDesk AI:

Selection of an assistant - choose one of the ready-made models of behavior that suits your business:

  • Lexi is an assistant for online stores

  • Nova is an assistant for agencies

  • Bella - assistant for the beauty industry (beauty salons)

  • Luna is an assistant for bloggers

  • Max is a sales assistant

  • Zara is an assistant for customer support

JediDesk AI recognizes both text (messages) and voice messages, photos and videos upon application.

When you choose one of the models, you will automatically have a ready prompt (instruction) in the Business card settings - Instruction block.

Be sure to adjust the name of your AI assistant and the file names it will refer to when processing information in the Knowledge Base block.

If you are configuring JediDesk AI via Version 2 with files, then be sure to specify in Instruction that the AI ​​should take information from uploaded files.

For example: "...you take delivery data from the file Delivery.json, you take data about products from the file Products.json".

Languages of your bot - Select the languages in which JediDesk AI will respond.

Temperature - the randomness/creativity parameter of the AI ​​assistant's response.

Request limit per dialogue – You can set a message limit so that JediDesk AI does not use up the balance for each message from the user.

Request limit per week – You can set a request limit so that JediDesk AI does not use up the balance for every request from a new user.

Enable only one of the settings.


Knowledge Base - Specify the information that JediDesk AI will work with:


Click Version 2 if, instead of a question-answer block, you have a ready-made described script and information about your product.

It is important that the files contain as clear as possible, not overloaded information (For example, such columns as: Article, Product name, Size, Brief description, Price, URL link). Each file must weigh up to 10MB:


Stop words – specify stop words that will stop JediDesk AI or notify the manager about the client's request for further processing of the request.

Closed AI Assistant - By default, all users in the Jedidesk system can interact with the chatbot. However, there may be cases where you need to restrict access and allow only specific users to interact with the bot.

To address this, our service offers the "Closed AI Assistant" feature. When activated, the chatbot will stop responding to all users except those who have been granted access. To grant a specific user the ability to receive responses from the bot, follow these steps:

  1. Go to the "Users" tab.

  2. Find the desired user and click the "Edit" pencil icon next to their name.

  3. Change the "AI Assistant Access" parameter to "Active".

Clearing AI Chat History- When interacting with a chatbot, it remembers your conversation and considers previous questions in its responses. This is convenient, but after the bot is updated (e.g., changes in prompts, addition of new files to the database, or adjustments to parameters like response "temperature"), this function may become an issue. The bot may continue relying on old responses, ignoring the latest changes.

To avoid manually deleting conversation history for each user, there is a "Delete AI Chat History" button. It completely erases past conversations, allowing the bot to work with up-to-date data.

You can also automate this process with the "Clear AI Chat History After Closing the Conversation" function. If enabled, the history of each completed dialogue will be automatically deleted, ensuring that responses remain relevant in future conversations.

3. An example of JediDesk AI working in LiveChat:

Chats and messages that have involved JediDesk AI will have a special label.

In this example, we see how JediDesk AI responds based on the information provided in the settings:

You can edit this instruction as you wish, or instead of a ready-made model, you can write your own behavior model from scratch or generate a prompt in , describing the key points of the behavior of your AI assistant How it should be greeted, what stages of consultation and sales to go through, what to clarify with the customer, etc.).

Working hours – If you have configured working days and hours in Settings -> , you can adapt JediDesk AI to these times.

WARNING! Do not turn on the settings Automatically enable in and Automatically disable in at the same time - otherwise the AI ​​assistant will not work!

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1️⃣
ChatGPT Promt Engineering
Company
non-working hours
working hours
JediDesk AI
JediDesk AI settings
Basic setting of JediDesk AI
An example of JediDesk AI working in LiveChat
Statistics and balance JediDesk AI
Ready models of behavior for the AI ​​assistant
Promt (instruction) settings for JediDesk AI
Q&A for JediDesk AI
"Closed AI Assistant" Feature in JediDesk AI
Grant AI Access to a Client
Chat between JediDesk AI and the client
Chat between JediDesk AI and the client