Connecting Instagram Business to #jedidesk
Step-by-step configuration of the Instagram page and integration with the #jedidesk service.
Last updated
Step-by-step configuration of the Instagram page and integration with the #jedidesk service.
Last updated
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Note: To integrate Instagram with the #jedidesk service, access to Facebook Manager with account owner level is required. In addition, the Instagram account must be verified with Facebook Manager.
Before setting up the integration, make sure your Instagram account is set to Professional status.
Go to Settings -> Account type and tools -> Switch to professional account -> Continue:
Specify the required category and whether you want to display it in the profile -> choose the type "Author" or "Business" -> Next:
Check the contact information and its display in the profile, click Next:
The next steps depend on whether you already have a Facebook business page.
1. If you have a page, click:
Log in to Facebook -> Log in to the page where the business page was created -> Select the business page -> Connect:
2. If you do not have a page and want to create it from the desktop version, click Skip.
3. If you do not have a page and want to create it from the mobile version, click:
Create a Facebook page -> Give a name and choose a category -> Create:
Enable access to messages in Settings -> Messages and replies to stories -> Manage messages:
Allow access to messages
Your followers on Instargam - set Message request
Others on Instagram - set Message request
If you created a business page separately and want to connect it to Instagram through the desktop version, log in to Facebook and go to the page you want to connect to your Instagram account.
On the created page, click Manage:
Turn on the permission to receive messages by clicking Confirm:
Connect your Instagram page to Facebook:
Make sure all permissions for the #jedidesk app are enabled and click Finish:
Done! Now all messages and comments from the connected Instagram account will go to #jedidesk.
Go to and click + Create Page and go through all the typical setup steps.
Select the section and connect the page with Instagram:
Refresh the page and click Confirm Connection if Facebook requires additional verification.
On the #jedidesk service, open the tab Settings -> -> Integration with Instagram -> Click the Connect button:
