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3️⃣Connecting Instagram Business to #jedidesk

Step-by-step configuration of the Instagram page and integration with the #jedidesk service.

Navigation:

  1. Setting the type of Instagram account and creating a Facebook business page

  2. Synchronization of Instagram with Facebook Manager through a browser

  3. Instagram integration with #jedidesk

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Note: To integrate Instagram with the #jedidesk service, access to Facebook Manager with account owner level is required. In addition, the Instagram account must be verified with Facebook Manager.

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1. Setting the type of Instagram account and creating a Facebook business page

Before setting up the integration, make sure your Instagram account is set to Professional status.

Go to Settings -> Account type and tools -> Switch to professional account -> Continue:

Specify the required category and whether you want to display it in the profile -> choose the type "Author" or "Business" -> Next:

Check the contact information and its display in the profile, click Next:

The next steps depend on whether you already have a Facebook business page.

1. If you have a page, click:

Log in to Facebook -> Log in to the page where the business page was created -> Select the business page -> Connect:

2. If you do not have a page and want to create it from the desktop version, click Skip.

3. If you do not have a page and want to create it from the mobile version, click:

Create a Facebook page -> Give a name and choose a category -> Create:

Enable access to messages in Settings -> Messages and replies to stories -> Manage messages:

  • Allow access to messages

  • Your followers on Instargam - set Message request

  • Others on Instagram - set Message request

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2. Synchronization of Instagram with Facebook Manager through a browser

If you created a business page separately and want to connect it to Instagram through the desktop version, log in to Facebook and go to the page you want to connect to your Instagram account.

Go to Pagesarrow-up-right and click + Create Page and go through all the typical setup steps.

On the created page, click Manage:

Business page on Facebook

Select the section Connected accountsarrow-up-right and connect the page with Instagram:

Connecting Instagram to Facebook Business

Turn on the permission to receive messages by clicking Confirm:

Connecting Instagram to Facebook Business

Connect your Instagram page to Facebook:

Connecting Instagram to Facebook Business

Refresh the Connected Accountsarrow-up-right page and click Confirm Connection if Facebook requires additional verification.

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3. Instagram integration with #jedidesk

On the #jedidesk service, open the tab Settings -> Integrationsarrow-up-right -> Integration with Instagram -> Click the Connect button:

Connecting the account to #jedidesk
Connecting the page to #jedidesk

Make sure all permissions for the #jedidesk app are enabled and click Finish:

Connecting the page to #jedidesk

Done! Now all messages and comments from the connected Instagram account will go to #jedidesk.

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