> For the complete documentation index, see [llms.txt](https://docs.jedidesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.jedidesk.com/english/jedidesk-setup/how-to-create-quick-answers.md).

# How to create Quick Answers

#### Navigation**:**

1. [Create a quick answers for LiveChat](#id-1.-create-a-quick-answers-for-livechat)
2. [Quick reply via Telegram](#id-2.-quick-reply-via-telegram)

***

#### 1. Create a quick answers for LiveChat

In the **Automation** **–>** [**Quick answers**](https://app.jedidesk.com/quick-responses) tab, click the <mark style="background-color:green;">**+ Add the blank**</mark> button and fill in the template:

<figure><img src="/files/2POZ9IVOyyUS8QIZBbE5" alt=""><figcaption><p>Create a quick answer</p></figcaption></figure>

* **Code**: add a conditional notation. \
  For example, “001” or “hello\_ua / hello\_eng”, etc
* **Text**: fill in your message template.

When you first open a new chat, you will immediately receive an expanded list of quick answers:

<figure><img src="/files/duNLFXKeutSnYttpX0z3" alt=""><figcaption><p>List of ready answers</p></figcaption></figure>

The next time you open a chat or reply to the client, to send a quick answer, write the code of the finished message through the **#** symbol and select the appropriate option.

***

#### 2. Quick reply via Telegram

If it is not possible to go to the #jedidesk service, you can respond to the client through the notification bot.&#x20;

In the **Settings ->** [**Profile**](https://app.jedidesk.com/settings-profile) tab, you need to enable the notification function, which identifies your profile when you go to the #jedidesk system bot:

<figure><img src="/files/nGZBKPYOzjtFlIG5kXxu" alt=""><figcaption><p>Authorization in the Telegram notification bot</p></figcaption></figure>

When the bot sends notifications, you can reply to them as messages:

<figure><img src="/files/3CjqQIAPDW3Rr3x2BDtd" alt="" width="434"><figcaption><p>Chat through bot notifications</p></figcaption></figure>

The chat will be saved in LiveChat:

<figure><img src="/files/2d0PsHYMCxpDGr0eGtl1" alt=""><figcaption><p>Saved chat in LiveChat</p></figcaption></figure>

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