4️⃣How to create Quick Answers

Quick replies are templates that you can send instead of manually writing typical responses for your users (such as a standard greeting or question)

Navigation:

1. Create a quick answers for LiveChat

2. Quick reply via Telegram

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1. Create a quick answers for LiveChat

In the Automation –> Quick answers tab, click the + Add the blank button and fill in the template:

Create a quick answer

• Code: add a conditional notation. For example, “001” or “hello_ua / hello_eng”, etc

• Text: fill in your message template.

When you first open a new chat, you will immediately receive an expanded list of quick answers:

List of ready answers

The next time you open a chat or reply to the client, to send a quick answer, write the code of the finished message through the # symbol and select the appropriate option.

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2. Quick reply via Telegram

If it is not possible to go to the #jedidesk service, you can respond to the client through the notification bot.

In the Settings -> Profile tab, you need to enable the notification function, which identifies your profile when you go to the #jedidesk system bot:

Authorization in the Telegram notification bot

When the bot sends notifications, you can reply to them as messages:

Chat through bot notifications

The chat will be saved in LiveChat:

Saved chat in LiveChat