> For the complete documentation index, see [llms.txt](https://docs.jedidesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.jedidesk.com/english/jedidesk-launch/analytics.md).

# Analytics

#### Productivity of managers and dynamics of requests

Open the **Analytics ->** [**Productivity** ](https://app.jedidesk.com/analytics/productivity)tab. 

Displaying the statistics of requests in all formats (new, closed) and the response time of managers to them:

<figure><img src="/files/J2cnCuztoK0BwvsF8H2x" alt=""><figcaption><p>Productivity analytics in numbers</p></figcaption></figure>

<figure><img src="/files/dw7CWDuCB9PBkYTfBrIB" alt=""><figcaption><p>Productivity chart</p></figcaption></figure>

Additionally, you can specify a certain period and a specific manager who processed the request:

<figure><img src="/files/97IomQnomgGScpQf2hML" alt=""><figcaption><p>Analytics of a specific manager for a certain period</p></figcaption></figure>

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#### Assessment of service quality&#x20;

Open the **Analytics ->** [**Quality** ](https://app.jedidesk.com/analytics/quality)tab.&#x20;

If you have enabled the manager evaluation functionality after completing the dialog in the **Settings ->** [**Company** ](https://app.jedidesk.com/settings-company)tab, you can evaluate the level of service quality of your managers:

<figure><img src="/files/JI7I1sjwwDIcCZRDJqMu" alt=""><figcaption></figcaption></figure>

Additionally, you can specify a certain period and a specific manager who processed the requests.

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#### Analysis of dialogue subjects

Open the **Analytics ->** [**Subjects** ](https://app.jedidesk.com/analytics/subject)**tab**.&#x20;

If you have added [dialogue subjects](/english/jedidesk-setup/setting-the-dialogue-subjects.md) and marked all requests, you can see the statistics of requests (subjects) for which customers contact you:

<figure><img src="/files/YBtLRmfe5MXAatg1V5kx" alt=""><figcaption></figcaption></figure>

Additionally, you can specify a certain period and a specific manager who processed the requests.