📊Analytics

Overview of analytics functionality on the #jedidesk service

Productivity of managers and dynamics of requests

Open the Analytics -> Productivity tab.

Displaying the statistics of requests in all formats (new, closed) and the response time of managers to them:

Productivity analytics in numbers

Productivity chart

Additionally, you can specify a certain period and a specific manager who processed the request:

Analytics of a specific manager for a certain period

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Assessment of service quality

Open the Analytics -> Quality tab.

If you have enabled the manager evaluation functionality after completing the dialog in the Settings -> Company tab, you can evaluate the level of service quality of your managers:

Additionally, you can specify a certain period and a specific manager who processed the requests.

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Analysis of dialogue subjects

Open the Analytics -> Subjects tab.

If you have added dialogue subjects and marked all requests, you can see the statistics of requests (subjects) for which customers contact you:

Additionally, you can specify a certain period and a specific manager who processed the requests.