> For the complete documentation index, see [llms.txt](https://docs.jedidesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.jedidesk.com/english/jedidesk-launch/analytics.md).

# Analytics

Overview of analytics functionality on the #jedidesk service

#### Productivity of managers and dynamics of requests

Open the **Analytics ->** [**Productivity** ](https://app.jedidesk.com/analytics/productivity)tab. 

Displaying the statistics of requests in all formats (new, closed) and the response time of managers to them:

<figure><img src="https://2421713157-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FizQzM1n6iqF17cIYxrec%2Fuploads%2Fz4nE4nhXJnOTHRMq5sUW%2FENG_Analytics_01.png?alt=media&amp;token=b8905f2a-9b34-46ce-b4f2-a7f3f9939c91" alt=""><figcaption><p>Productivity analytics in numbers</p></figcaption></figure>

<figure><img src="https://2421713157-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FizQzM1n6iqF17cIYxrec%2Fuploads%2FZ2FjXthTIQHABpBC8xYw%2FENG_Analytics_02.png?alt=media&amp;token=e961d59a-6623-49ae-a771-3486a3d8954f" alt=""><figcaption><p>Productivity chart</p></figcaption></figure>

Additionally, you can specify a certain period and a specific manager who processed the request:

<figure><img src="https://2421713157-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FizQzM1n6iqF17cIYxrec%2Fuploads%2Fcil57hiOctMe6xeeZ87H%2FENG_Analytics_03.png?alt=media&amp;token=2a1fd262-a6d2-4055-8730-b758a94e3a59" alt=""><figcaption><p>Analytics of a specific manager for a certain period</p></figcaption></figure>

***

#### Assessment of service quality&#x20;

Open the **Analytics ->** [**Quality** ](https://app.jedidesk.com/analytics/quality)tab.&#x20;

If you have enabled the manager evaluation functionality after completing the dialog in the **Settings ->** [**Company** ](https://app.jedidesk.com/settings-company)tab, you can evaluate the level of service quality of your managers:

<figure><img src="https://2421713157-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FizQzM1n6iqF17cIYxrec%2Fuploads%2FJRzhZW6Jlg5bUWgOOuhN%2FENG_Analytics_04.png?alt=media&amp;token=5c47f187-14aa-4d54-ab89-5ec1a8bd3794" alt=""><figcaption></figcaption></figure>

Additionally, you can specify a certain period and a specific manager who processed the requests.

***

#### Analysis of dialogue subjects

Open the **Analytics ->** [**Subjects** ](https://app.jedidesk.com/analytics/subject)**tab**.&#x20;

If you have added [dialogue subjects](/english/jedidesk-setup/setting-the-dialogue-subjects.md) and marked all requests, you can see the statistics of requests (subjects) for which customers contact you:

<figure><img src="https://2421713157-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FizQzM1n6iqF17cIYxrec%2Fuploads%2FdwTJ9EArVeAr0iAKjJGa%2FENG_Analytics_05.png?alt=media&amp;token=dc5fceac-4932-4f96-bb8c-15d23a3fe11b" alt=""><figcaption></figcaption></figure>

Additionally, you can specify a certain period and a specific manager who processed the requests.