4️⃣Connecting WhatsApp to #jedidesk

Step-by-step configuration of the Instagram page and integration with the #jedidesk service.

Navigation:

1. Creating a 360Dialog Account 1.1. You don’t have a WhatsApp Business account 1.2.1. You have already used the phone number in WhatsApp 1.2.2. You have already used the phone number in WhatsApp Business 1.2.3. You have used it with another WhatsApp provider besides 360Dialog

2. Connecting 360Dialog

3. Using the Chat

4. Meta Policy

5. Using Templates

1. Creating a 360Dialog Account

If you already have a 360Dialog account, proceed to the next section – “Connecting 360Dialog.”

1.1 Creating a 360Dialog Account (If you don’t have a WhatsApp Business account)

To get started, sign up for 360Dialog and add your phone number using this link: [Registration instructions]

Please make sure that in your 360Dialog phone number settings, the Hosting Platform Type is set to Cloud API hosted by Meta. If it is not, use this [guide] to change the settings.

1.2.1 Creating a 360Dialog Account (You have already used the phone number in WhatsApp)

If your number is already in use for WhatsApp Business, you have two options:

• Via the WhatsApp Business app (iOS, Android, or Web).

• Via a business service provider (e.g., 360Dialog or Twilio).

1.2.2 Creating a 360Dialog Account (You have already used the phone number in WhatsApp Business)

You can use a phone number that is already registered with WhatsApp on Android, iPhone, or WhatsApp Business. However, if you want to register this number in the WhatsApp Business API, you must first delete the WhatsApp Business account associated with this number.

Note: During this process, chat history will not be transferred or saved.

Steps to delete your account:

1. Open Settings in your WhatsApp Business app.

2. Tap Account and select Delete my account.

3. Confirm the deletion.

1.2.3 Creating a 360Dialog Account (Used with another WhatsApp provider besides 360Dialog)

If your phone number is linked to a WhatsApp Business account through another provider (e.g., Twilio), you need to migrate it.

Use this [documentation] to complete the migration.

Ensure that in your 360Dialog phone number settings, the Hosting Platform Type is set to Cloud API hosted by Meta.

If it is not, follow this [documentation] to update the settings.

2. Connecting Your Phone Number

1. Log in to your 360Dialog account in your browser and go to the homepage.

2. Click "Manage WhatsApp Business account".

1. On the settings page, click "Manage API keys", generate an integration key, and copy it.

2. Go to your JediDesk account, navigate to Settings → Integrations.

1. In the WhatsApp Integration section, paste the copied integration key.

2. ✅ Integration is complete! Now you can proceed to the next step.

3. Using the Chat

All WhatsApp chats will appear in your inbox just like regular chats. You can easily distinguish WhatsApp chats from others, as they are marked with special icons:

4. Meta Policy

A WhatsApp Business account operates within 24-hour sessions.

• Once a user sends a message, you have 24 hours to respond.

• If you fail to reply within this timeframe, you can only continue the conversation by sending a pre-approved template message.

• Sending a template message outside the session incurs a fee.

5. Using WhatsApp Templates

Currently, JediDesk only supports plain text templates (without parameters or buttons).

If you do not respond within the 24-hour session, you can select a pre-approved template and send it.

• Once the user responds to the template, the session will be reactivated, allowing you to continue the conversation.

Managing Templates:

1. Log in to 360Dialog.

2. Navigate to Templates → Add template.

3. Once created, you can use these templates in JediDesk.

Note: JediDesk only displays approved templates that are available for sending. Template updates in JediDesk occur in real time.