> For the complete documentation index, see [llms.txt](https://docs.jedidesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.jedidesk.com/english/jedidesk-setup/how-to-create-a-knowledge-base-faq.md). # How to create a Knowledge Base (FAQ) FAQ is systematized answers to common questions. The user writes questions to the bot and receives an appropriate answer by keywords, or selects a topic and questions in the catalog #### **Navigation:** 1. [Creation of categories](#id-1.-creation-of-categories) 2. [Creating messages (questions and answers)](#id-2.-creating-messages-questions-and-answers) 3. [Enabling the knowledge base](#id-3.-enabling-the-knowledge-base) 4. [An example of the work of a knowledge base in a chatbot](#id-4.-an-example-of-the-work-of-a-knowledge-base-in-a-chatbot) *** #### **1. Creation of categories** In the **Automation -> Knowledge base –>** [**Categories**](https://app.jedidesk.com/faq-category) tab click **+ Add category** button and fill in the required fields: * Category **name** * **Parent category** (for subcategories) * **Sort** – the order in which the category will be displayed in the general list * **Status** – Active/Inactive – displaying the category in the bot

Creating categories for the knowledge base (FAQ)

On the left is a clickable panel displaying the category structure. Clicking on each category will expand its editing. *** #### **2. Creating messages (questions and answers)** In the **Automation** -> **Knowledge base** –> [**Questions/Answers**](https://app.jedidesk.com/faq) tab click **+ Add a question** button and fill in the following fields: * Indicate the **category** to which the message belongs * Write the **title** of the question * Describe **the answer**, also you can add an image * Add a list of **keywords**, separated by commas, by which the user will receive an answer to his question * **Sort** – the order in which the question will be displayed in the general list * **Status** – Active/Inactive – displaying the question in the bot

Create a question for the knowledge base (FAQ)

*** #### **3.** Enabling the knowledge base In the **Settings -> Company** tab, activate the knowledge base and keyword search:

Setting up the knowledge base (FAQ) on the #jedidesk service

The knowledge base can work separately without searching by keywords. *** #### 4. An example of the work of a knowledge base in a chatbot The knowledge base and keyword search are displayed as buttons:

*** An example of a question-answer in the form of a category:

*** An example of an answer through keyword search: