2️⃣How to create a Knowledge Base (FAQ)
FAQ is systematized answers to common questions. The user writes questions to the bot and receives an appropriate answer by keywords, or selects a topic and questions in the catalog
Last updated
FAQ is systematized answers to common questions. The user writes questions to the bot and receives an appropriate answer by keywords, or selects a topic and questions in the catalog
Last updated
In the Automation -> Knowledge base –> Categories tab click + Add category button and fill in the required fields:
Category name
Parent category (for subcategories)
Sort – the order in which the category will be displayed in the general list
Status – Active/Inactive – displaying the category in the bot
On the left is a clickable panel displaying the category structure.
Clicking on each category will expand its editing.
In the Automation -> Knowledge base –> Questions/Answers tab click + Add a question button and fill in the following fields:
Indicate the category to which the message belongs
Write the title of the question
Describe the answer, also you can add an image
Add a list of keywords, separated by commas, by which the user will receive an answer to his question
Sort – the order in which the question will be displayed in the general list
Status – Active/Inactive – displaying the question in the bot
In the Settings -> Company tab, activate the knowledge base and keyword search:
The knowledge base can work separately without searching by keywords.
The knowledge base and keyword search are displayed as buttons:
An example of a question-answer in the form of a category:
An example of an answer through keyword search:
