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База знань #jedidesk
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  • 👋Welcome to #jedidesk
  • 🚀#jedidesk launch
    • 💻JediDesk App for Windows and MacOS in Chrome Apps
    • 🔔Setting up notifications
    • ✅6 steps to start the #jedidesk support system
    • 📊Analytics
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  • 🖥️Widget
    • 1️⃣How to create a #jedidesk Widget
    • 2️⃣How to embed a widget on a site
      • How to embed a #jedidesk widget in Horoshop
      • How to embed a #jedidesk widget in CS-CART
      • How to embed a #jedidesk widget in Jimdo
      • How to embed a #jedidesk widget in Magento
      • How to embed a #jedidesk widget in MODX
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    • 3️⃣Opening a widget by clicking a button on the site
  • 🤖chatbots
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    • ⏺️Getting a ready-made chatbot token in Telegram
    • 2️⃣How to create a chatbot in Viber
    • ⏺️Getting a ready-made chatbot token in Viber
    • 3️⃣Connecting Instagram Business to #jedidesk
    • 4️⃣Connecting WhatsApp to #jedidesk
  • 💬#Jedidesk setup
    • 1️⃣How to add a manager (operator)
    • ⏺️Setting the distribution of dialogues between managers
    • 2️⃣How to create a Knowledge Base (FAQ)
    • 3️⃣How to make a Newsletter
    • 4️⃣How to create Quick Answers
    • 5️⃣Setting the company's business hours
    • 6️⃣Setting the dialogue subjects
    • 7️⃣Customer custom fields
  • 🤖JEDIDESK AI SETUP
    • 1️⃣How to configure JediDesk AI
    • 2️⃣How to configure Magic Button for JediDesk AI
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  1. #Jedidesk setup

How to create a Knowledge Base (FAQ)

FAQ is systematized answers to common questions. The user writes questions to the bot and receives an appropriate answer by keywords, or selects a topic and questions in the catalog

PreviousSetting the distribution of dialogues between managersNextHow to make a Newsletter

Last updated 1 year ago

Navigation:


1. Creation of categories

In the Automation -> Knowledge base –> tab click + Add category button and fill in the required fields:

  • Category name

  • Parent category (for subcategories)

  • Sort – the order in which the category will be displayed in the general list

  • Status – Active/Inactive – displaying the category in the bot

On the left is a clickable panel displaying the category structure.

Clicking on each category will expand its editing.


2. Creating messages (questions and answers)

  • Indicate the category to which the message belongs

  • Write the title of the question

  • Describe the answer, also you can add an image

  • Add a list of keywords, separated by commas, by which the user will receive an answer to his question

  • Sort – the order in which the question will be displayed in the general list

  • Status – Active/Inactive – displaying the question in the bot


3. Enabling the knowledge base

In the Settings -> Company tab, activate the knowledge base and keyword search:

The knowledge base can work separately without searching by keywords.


4. An example of the work of a knowledge base in a chatbot

The knowledge base and keyword search are displayed as buttons:


An example of a question-answer in the form of a category:


An example of an answer through keyword search:

In the Automation -> Knowledge base –> tab click + Add a question button and fill in the following fields:

💬
2️⃣
Questions/Answers
Categories
Creation of categories
Creating messages (questions and answers)
Enabling the knowledge base
An example of the work of a knowledge base in a chatbot
Creating categories for the knowledge base (FAQ)
Create a question for the knowledge base (FAQ)
Setting up the knowledge base (FAQ) on the #jedidesk service
Knowledge base (FAQ) in chatbot
Knowledge base (FAQ) in chatbot
Knowledge base (FAQ) as categories
Knowledge base (FAQ) as a keyword search
Knowledge base (FAQ) as a keyword search