# How to create a chatbot in Viber

{% hint style="danger" %} <mark style="color:red;">**Note!**</mark> Starting from 05.02.2024, chat bots in Viber are created on a paid basis (100 euros per month), according to the [new commercial model of Viber](https://help.viber.com/hc/en-us/articles/15247629658525-Bot-commercial-model).&#x20;

All chatbots that were created before 05.02.2024 work for free.
{% endhint %}

#### Navigation:

1. [Creating a chatbot](#id-1.-creating-a-chatbot)
2. [Chatbot integration with #jedidesk](#id-2.-chatbot-integration-with-jedidesk)
3. [Chatbot activation](#id-3.-chatbot-activation)

***

#### 1. Creating a chatbot

If you have not previously created chatbots on your Viber account, registration of a chatbot through the Viber admin panel is not available and you will need to [contact Viber directly](https://www.forbusiness.viber.com/en/messaging-partners/) to [submit a request to create a chatbot](https://b2b.viber.com/viber-for-business-form).

If you have already created chatbots on your Viber account, log in to the [Viber admin panel](https://partners.viber.com/login) using the phone number connected to the Viber application and click <mark style="background-color:purple;">**Create bot Account**</mark>:

<figure><img src="/files/qxDgNAgcPdmgVqlIBX8f" alt=""><figcaption><p>Viber admin panel</p></figcaption></figure>

{% hint style="danger" %} <mark style="color:red;">**Note**</mark>: If you lose access to the phone number you use to create your bot, you will permanently lose access to manage your bot through the Viber app and admin panel, with no possibility of recovery unless other administrators have been added to the bot.
{% endhint %}

***

Fill in all the following forms:

1. Bot’s **image** in a 1:1 ratio (square)
2. Write the **name** of the bot
3. The bot **URL** (bot link) automatically becomes identical to the name, but it can be changed
4. Bot **category** (you cannot create a category yourself)&#x20;
5. A **subcategory** that more precisely defines the purpose of the bot
6. The **language** of the bot
7. **Description** of the bot
8. A **link to your site**, contact, or other primary resource&#x20;
9. **E-mail**
10. Indicate whether your bot contains **18+** content
11. Select your **country** on the map

<figure><img src="/files/caflxhqWVOWJo8AN7wJS" alt=""><figcaption><p>How to create a chatbot in Viber</p></figcaption></figure>

<figure><img src="/files/kKLJMI2uZVAfS5tQQVje" alt=""><figcaption><p>How to create a chatbot in Viber</p></figcaption></figure>

<figure><img src="/files/DvUNIlnm0MXJYn7JRJLO" alt=""><figcaption><p>How to create a chatbot in Viber</p></figcaption></figure>

***

Check the terms of the entire agreement and click <mark style="background-color:purple;">**Create**</mark>:

<figure><img src="/files/EB0T7XTRQeTxJacVTlGl" alt=""><figcaption><p>Acceptance of Viber terms</p></figcaption></figure>

***

#### 2. Chatbot integration with #jedidesk

In the pop-up window, copy the API of the newly created bot – click on <mark style="background-color:purple;">**Copy**</mark>:

<figure><img src="/files/bujMS1emg6g7g6CzQSIW" alt=""><figcaption><p>The chatbot's unique API token</p></figcaption></figure>

***

On the #jedidesk service, open the **Settings ->** [**Integrations**](https://app.jedidesk.com/integrations) tab, paste the copied API token and click <mark style="background-color:blue;">**Activate**</mark>:

<figure><img src="/files/sBvjcDkA3wfdI8F2kjIY" alt=""><figcaption><p>Chatbot integration with #jedidesk</p></figcaption></figure>

***

#### 3. Chatbot activation

Activate the chatbot through the Viber mobile application.&#x20;

In the section **More -> Settings -> My bots** select your bot:

<figure><img src="/files/aZk04kjaxdx3s3JaFQ6h" alt=""><figcaption><p>Viber settings menu</p></figcaption></figure>

***

Click **Edit Info** and publish your chatbot:

<figure><img src="/files/uNXegH4ymcKVE2TCdwad" alt=""><figcaption><p>Viber chatbot publication</p></figcaption></figure>

Also, now you have the opportunity to manage the design of your bot through the mobile application.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.jedidesk.com/english/chatbots/how-to-create-a-chatbot-in-viber.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.