2️⃣How to create a chatbot in Viber
Step-by-step tutorial for creating a chatbot in the Viber messenger
Note! Starting from 05.02.2024, chat bots in Viber are created on a paid basis (100 euros per month), according to the new commercial model of Viber.
All chatbots that were created before 05.02.2024 work for free.
Navigation:
1. Creating a chatbot
If you have not previously created chatbots on your Viber account, registration of a chatbot through the Viber admin panel is not available and you will need to contact Viber directly to submit a request to create a chatbot.
If you have already created chatbots on your Viber account, log in to the Viber admin panel using the phone number connected to the Viber application and click Create bot Account:
Note: If you lose access to the phone number you use to create your bot, you will permanently lose access to manage your bot through the Viber app and admin panel, with no possibility of recovery unless other administrators have been added to the bot.
Fill in all the following forms:
Bot’s image in a 1:1 ratio (square)
Write the name of the bot
The bot URL (bot link) automatically becomes identical to the name, but it can be changed
Bot category (you cannot create a category yourself)
A subcategory that more precisely defines the purpose of the bot
The language of the bot
Description of the bot
A link to your site, contact, or other primary resource
E-mail
Indicate whether your bot contains 18+ content
Select your country on the map
Check the terms of the entire agreement and click Create:
2. Chatbot integration with #jedidesk
In the pop-up window, copy the API of the newly created bot – click on Copy:
On the #jedidesk service, open the Settings -> Integrations tab, paste the copied API token and click Activate:
3. Chatbot activation
Activate the chatbot through the Viber mobile application.
In the section More -> Settings -> My bots select your bot:
Click Edit Info and publish your chatbot:
Also, now you have the opportunity to manage the design of your bot through the mobile application.
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