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2️⃣How to create a chatbot in Viber

Step-by-step tutorial for creating a chatbot in the Viber messenger

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Note! Starting from 05.02.2024, chat bots in Viber are created on a paid basis (100 euros per month), according to the new commercial model of Viberarrow-up-right.

All chatbots that were created before 05.02.2024 work for free.

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Navigation:

  1. Creating a chatbot

  2. Chatbot integration with #jedidesk

  3. Chatbot activation

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1. Creating a chatbot

If you have not previously created chatbots on your Viber account, registration of a chatbot through the Viber admin panel is not available and you will need to contact Viber directlyarrow-up-right to submit a request to create a chatbotarrow-up-right.

If you have already created chatbots on your Viber account, log in to the Viber admin panelarrow-up-right using the phone number connected to the Viber application and click Create bot Account:

Viber admin panel
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Note: If you lose access to the phone number you use to create your bot, you will permanently lose access to manage your bot through the Viber app and admin panel, with no possibility of recovery unless other administrators have been added to the bot.

Fill in all the following forms:

  1. Bot’s image in a 1:1 ratio (square)

  2. Write the name of the bot

  3. The bot URL (bot link) automatically becomes identical to the name, but it can be changed

  4. Bot category (you cannot create a category yourself)

  5. A subcategory that more precisely defines the purpose of the bot

  6. The language of the bot

  7. Description of the bot

  8. A link to your site, contact, or other primary resource

  9. E-mail

  10. Indicate whether your bot contains 18+ content

  11. Select your country on the map

How to create a chatbot in Viber
How to create a chatbot in Viber
How to create a chatbot in Viber

Check the terms of the entire agreement and click Create:

Acceptance of Viber terms

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2. Chatbot integration with #jedidesk

In the pop-up window, copy the API of the newly created bot – click on Copy:

The chatbot's unique API token

On the #jedidesk service, open the Settings -> Integrationsarrow-up-right tab, paste the copied API token and click Activate:

Chatbot integration with #jedidesk

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3. Chatbot activation

Activate the chatbot through the Viber mobile application.

In the section More -> Settings -> My bots select your bot:

Viber settings menu

Click Edit Info and publish your chatbot:

Viber chatbot publication

Also, now you have the opportunity to manage the design of your bot through the mobile application.

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