search

🔔Setting up notifications

In our system, you can set up notifications in two methods: via Telegram and Push

hashtag
Navigation:

  1. Connecting Push notifications (Windows, MacOS)

  2. Connecting notifications in Telegram

  3. Connecting notifications on IOS

hashtag
1. Connecting Push notifications (Windows, MacOS)

On the Settings -> Profile arrow-up-righttab, in the Notifications block, enable Push Notifications and click Save Changes.

The browser will automatically send a request to allow notifications - confirm the request. If the request has not been received, click 🔒 next to the browser address bar and activate the permission:

Setting up notifications in profile #jedidesk

Go to the My Chatarrow-up-right tab and click on 🔊 in a dialogue with any client and choose additional sound settings:

My Chat notification sound settings

Make sure your operating system allows you to send notifications from your browser.

  1. Enable notifications on Windows:

Go to Settings -> System -> Notifications & Actions and turn on notifications:

Setting up notifications for Windows OS

Go to the page below and turn on notifications for your browser:

Setting up notifications from Windows OS programs

  1. Enable notifications on MacOS:

Open the Apple menu -> System Settings -> 🔔 Notifications in the sidebar and click > next to the browser:

Setting up notifications for MacOS

Expand settings and enable notifications:

Setting up notifications from MacOS programs

hashtag
2. Connecting notifications in Telegram

In the Settings -> Profile arrow-up-righttab, in the Notifications block, enable the Notifications function in the Telegram bot, which, when you go to the system bot #jedidesk, identifies your profile.

Launch the bot, return to settings and click Save changes:

Setting up alerts via Telegram bot #jedidesk

When the bot sends notifications, you can respond to them like regular messages using the Reply function:

Receiving notifications and quick replies via Telegram bot #jedidesk

hashtag
3. Connecting notifications on iOS

Using the Web push API, you can connect notifications on iOS.

Notifications for mobile devices are also supported when adding them to the home screen.

PreviousJediDesk App for Windows and MacOS in Chrome AppsNext6 steps to start the #jedidesk support system

Last updated