5️⃣Setting the company's business hours
Alert your customers about business hours so they can stay connected
In the Settings -> Company tab, activate the block with the schedule, specify the working days and time:
Add the message that the client receives when contacting outside of business hours and click the Save changes button:
Note: When the conversation in the chat with the client is finished, click on Close the dialog button in the upper right corner.
If the manager does not close the dialogue, your customers will not receive messages about the company's non-working hours.
Customers receive this message in the following cases:
At the first request (starting a bot, chat) during non-working hours.
If the previous appeal was processed and closed by the manager using Close the dialog button. (that is, the dialogue is considered inactive, not accepted at the time of the client's contact) and the client contacts you during non-working hours.
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