4️⃣How to create Quick Answers
Quick replies are templates that you can send instead of manually writing typical responses for your users (such as a standard greeting or question)
Navigation:
1. Create a quick answers for LiveChat
In the Automation –> Quick answers tab, click the + Add the blank button and fill in the template:
Code: add a conditional notation. For example, “001” or “hello_ua / hello_eng”, etc
Text: fill in your message template.
When you first open a new chat, you will immediately receive an expanded list of quick answers:
The next time you open a chat or reply to the client, to send a quick answer, write the code of the finished message through the # symbol and select the appropriate option.
2. Quick reply via Telegram
If it is not possible to go to the #jedidesk service, you can respond to the client through the notification bot.
In the Settings -> Profile tab, you need to enable the notification function, which identifies your profile when you go to the #jedidesk system bot:
When the bot sends notifications, you can reply to them as messages:
The chat will be saved in LiveChat:
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