📊Analytics
Overview of analytics functionality on the #jedidesk service
Productivity of managers and dynamics of requests
Open the Analytics -> Productivity tab.
Displaying the statistics of requests in all formats (new, closed) and the response time of managers to them:
Additionally, you can specify a certain period and a specific manager who processed the request:
Assessment of service quality
Open the Analytics -> Quality tab.
If you have enabled the manager evaluation functionality after completing the dialog in the Settings -> Company tab, you can evaluate the level of service quality of your managers:
Additionally, you can specify a certain period and a specific manager who processed the requests.
Analysis of dialogue subjects
Open the Analytics -> Subjects tab.
If you have added dialogue subjects and marked all requests, you can see the statistics of requests (subjects) for which customers contact you:
Additionally, you can specify a certain period and a specific manager who processed the requests.
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