1️⃣How to configure JediDesk AI
JediDesk AI - artificial intelligence integrated into the #jedidesk system for fast responses and 24/7 work
Navigation:
To configure AI, open the JediDesk AI tab:
1. JediDesk AI settings:
JediDesk AI funds balance - the number of free requests that JediDesk AI can handle. The balance can be topped up.
JediDesk AI Statistics – You can select a specific period by clicking on the calendar.
Settings – Enable/Disable JediDesk AI.
JediDesk AI Training Limit - The number of characters from the information provided for training. Core and Q&A are taken into account.
2. Basic setting of JediDesk AI:
Setting up a business card - specify a link to your site.
Languages of your bot - Select the languages in which JediDesk AI will respond.
Core - describe the behavior model of your AI.
Request limit per dialogue – You can set a message limit so that JediDesk AI does not use up the balance for each message from the user.
Request limit per week – You can set a request limit so that JediDesk AI does not use up the balance for every request from a new user.
Working hours – If you have configured working days and hours in Settings -> Company, you can adapt JediDesk AI to these times.
Questions and Answers - Specify the information that JediDesk AI will work with:
Stop words – specify stop words that will stop JediDesk AI or notify the manager about the client's request for further processing of the request:
3. An example of JediDesk AI working in LiveChat:
Chats and messages that have involved JediDesk AI will have a special label.
In this example, we see how JediDesk AI responds based on the information provided in the settings:
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