👥Distribution of dialogues between managers

We have great news! 🎉

Your favorite tool for communicating with clients has become even better and more powerful thanks to a fresh update. Now processing large volumes of requests is easier than ever! 🚀

You can now set request limits for each manager, use automatic stealth mode to balance the load, and much more! 🚀

It's all designed to help your team focus on what matters most: delivering the best customer experience.

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What is the distribution functionality in JediDesk?

The distribution functionality in JediDesk is a special tool that allows you to automatically distribute conversations between managers. Each manager can set a specific limit on the number of requests received. This helps ensure a more balanced customer experience.

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Why do you need distribution functionality?

The conversation distribution functionality helps manage a large volume of customer requests so that they are evenly distributed among managers. This eliminates the overload of individual employees and ensures a more even distribution of work.

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What problems does the distribution functionality solve?

The distribution functionality solves several key problems:

• Preventing individual managers from being overloaded.

• Guarantee that all requests from clients will be processed on time.

• More efficient use of team resources due to even load distribution.

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How to set up distribution functionality between managers? Read in our instruction!