> For the complete documentation index, see [llms.txt](https://docs.jedidesk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.jedidesk.com/jedidesk-updates/distribution-of-dialogues-between-managers.md).

# Distribution of dialogues between managers

**We have great news! 🎉**

Your favorite tool for communicating with clients has become even better and more powerful thanks to a fresh update.\
Now processing large volumes of requests is easier than ever! 🚀

<figure><img src="https://media.giphy.com/media/v1.Y2lkPTc5MGI3NjExcDNldjk4YWd3d3JvdXlhenpoaGVlcWF4bHY1c3doZTMzcDdkMmRvNCZlcD12MV9pbnRlcm5hbF9naWZfYnlfaWQmY3Q9Zw/xUA7bedqb7WksxLeb6/giphy.gif" alt="" width="375"><figcaption></figcaption></figure>

You can now set request limits for each manager, use automatic stealth mode to balance the load, and much more! 🚀

It's all designed to help your team focus on what matters most: delivering the best customer experience.

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#### What is the distribution functionality in JediDesk?

The distribution functionality in JediDesk is a special tool that allows you to automatically distribute conversations between managers. Each manager can set a specific limit on the number of requests received. This helps ensure a more balanced customer experience.

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#### Why do you need distribution functionality?

The conversation distribution functionality helps manage a large volume of customer requests so that they are evenly distributed among managers. This eliminates the overload of individual employees and ensures a more even distribution of work.

<figure><img src="https://media.giphy.com/media/gRUvUqTZDUEGrGVLLf/giphy.gif" alt=""><figcaption></figcaption></figure>

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#### What problems does the distribution functionality solve?

The distribution functionality solves several key problems:

* Preventing individual managers from being overloaded.
* Guarantee that all requests from clients will be processed on time.
* More efficient use of team resources due to even load distribution.

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#### How to set up distribution functionality between managers? [Read in our instruction!](/english/jedidesk-setup/setting-the-distribution-of-dialogues-between-managers.md)