👥Distribution of dialogues between managers
We have great news! 🎉
Your favorite tool for communicating with clients has become even better and more powerful thanks to a fresh update. Now processing large volumes of requests is easier than ever! 🚀
You can now set request limits for each manager, use automatic stealth mode to balance the load, and much more! 🚀
It's all designed to help your team focus on what matters most: delivering the best customer experience.
What is the distribution functionality in JediDesk?
The distribution functionality in JediDesk is a special tool that allows you to automatically distribute conversations between managers. Each manager can set a specific limit on the number of requests received. This helps ensure a more balanced customer experience.
Why do you need distribution functionality?
The conversation distribution functionality helps manage a large volume of customer requests so that they are evenly distributed among managers. This eliminates the overload of individual employees and ensures a more even distribution of work.
What problems does the distribution functionality solve?
The distribution functionality solves several key problems:
Preventing individual managers from being overloaded.
Guarantee that all requests from clients will be processed on time.
More efficient use of team resources due to even load distribution.
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